FAQ

Location: 1833 Union St, 94123. (Between Laguna and Octavia)

Hours: Tuesday - Saturday, 11 AM - 5:30 PM

Yes, this is Carats and Stones by KTD. We moved to Cow Hollow pre-pandemic; Linda and Jackie are still here.

Yes! We recommend parking at the garage next to Wells Fargo garage. There is metered street parking, and some residential parking in the neighborhoods nearby. 

Yes! Here is information on all repairs.

Repairs typically take 2-4 weeks, depending on how busy we are.

Yes! Here is information on repurposing jewelry.

Yes! Here is information on designing a custom piece. 

This really depends on what you’re wanting to create. Simply re-setting a stone would be a few hundred dollars, but creating a brand new ring can be thousands of dollars. Come by our shop or contact us for a free consultation!

Yes! Here is information on all repairs.

No, we do not carry watches and we do not re-sell.

Yes! Here is information on watch repairs. We are certified to take in Rolex watches for repairs.

No, we do not buy jewelry. 

We melt gold and can offer scrap-metal pricing if you’d like to bring it in. 

No, we do not do trade-ins, stone upgrading, or any such things.

We do not!

Yes, we can! Here is information on repairs.

We ask that you bring your pick-up receipt and your ID. If you cannot find the receipt, the ID will suffice!

This depends. If you and the other person are both on the account, either of you can come pick it up. For security reasons, only people on the account are allowed to pick up items. 

Yes! We recommend parking at the garage next to Wells Fargo garage. There is metered street parking, and some residential parking in the neighborhoods nearby. 

We do not offer returns, but you can return unaltered, unworn items within 14 days of purchasing for in-store credit. For custom and special orders there are no exchanges - all sales are final.

We offer complimentary appraisals for purchases over $1,500. We do not offer appraisals for items that have not come from Carats & Stones / KTD. Please contact us if you have any questions regarding appraisals.

1. We have warranty for manufacturing defects, but this does not cover regular wear and tear. We recommend getting jewelry insurance to cover the wear & tear!
2. Carats & Stones has a lifetime guarantee for manufacturing defects, but this also does not cover normal wear and tear. 

Yes! We have a maximum 60 day layaway policy.

Yes! Every one of our stones goes through the Kimberly Process [hyperlink toThe Kimberley Process (KP) | KimberleyProcess]. It is very important for us as a business to ensure our stones are ethically and humanely sourced. 

We partner with Zillion who specializes in personal jewelry insurance that provides worldwide coverage against theft, total loss, accidental damage, and disappearance. Clients can get a free, no-obligation insurance quote at purchase and enjoy 10 days of coverage while they decide. Customers may also be able to get insurance covered through their homeowners/renters insurance policy. Carats & Stones has a warranty that covers any manufacturing defects, but this is not insurance. 

You may contact Zillion by email at help@myzillion.com, by phone at (844) 699-4554 or via the website at www.myzillion.com.